Digital technology has transformed customer relationship management into both an art and a science. As always, truly effective CRM requires the kind of insight and understanding that come from deep experience in customer engagement and brand loyalty. Today, it also requires sophisticated customer analytics and data-driven strategies across all channels. With e-commerce and social networking quickly becoming the dominant forces in brands' customer interactions, a more expansive approach to managing and nurturing customer relationships is a must, not just in the aggregate, but down to the individual level.
of online shoppers read user-posted reviews
of purchase decisions are influenced by them
From targeting and understanding every customer's needs and desires to delivering brand-focused interactions that keep them coming back for more, Interakt helps you to become a customer-centric, experience-driven organization. All CRM engagements begin with strategy grounded in business intelligence and culminate in scalable, sustainable programs for enduring brand loyalty.
Our CRM engagement teams leverage Interakt's experience and expertise across the full range of CRM services and technologies to turn your customer's experience into your competitive edge.